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LinkedIn Shopping at MITKO is an investment for years to come. We offer comprehensive post-warranty service that ensures your peace of mind for a whole decade of use. With the availability of spare parts for 10 years from the model’s market introduction and professional technical support, your tent or umbrella will serve you reliably and for a long time.
Key Information
- We guarantee the availability of original spare parts for 10 years from the launch of each model.
- We provide a free repair estimate based on photos or the delivered structure.
- We offer free technical advice on selecting the right components for your equipment.
- Our warehouses stock parts for pop-up tents, Jehlan, Dome, umbrellas, and accessories.
- All components are original, produced by MITKO, and 100% compatible with our products.
- Ordering parts involves 5 steps: reporting, verification, offer, acceptance, and execution.
- The service allows you to save on replacing the entire equipment, ensuring quality and longevity.
- A 10-year availability of parts secures your investment for years to come.
Table of contents
- What is MITKO’s post-warranty service?
- How to report a need for repair or part replacement?
- Phone report
- Standard and service execution time
- Pop-up tents
- Jehlan star tents
- Dome tents
- Umbrellas
- For all products
- Guarantee of compatibility and originality of components
- Ordering parts procedure – step by step
- Step 1: Reporting the need
- Step 2: Verification of the report
- Step 3: Preparing the offer
- Step 4: Acceptance and order
- Step 5: Order execution
- Why use MITKO’s post-warranty service?
- Time and cost savings
- Quality assurance
- Professional support
- Long-term investment protection
- Take advantage of MITKO’s professional service
What is MITKO’s post-warranty service?
MITKO’s post-warranty service is a comprehensive support system that covers three key areas:
-
Availability of spare parts for 10 years – we guarantee the availability of original components for a full decade from the launch of each model. This means that even after years of use, you will be able to easily renew your equipment.
- Professional technical advice – our advisors will help you choose the appropriate spare parts tailored to your specific product model. This way, you can avoid mistakes and unnecessary costs.
- Free repair estimate – based on the photos or delivered structure, we prepare a free estimate of repair costs. This will allow you to make an informed decision about the next steps.
How to report a need for repair or part replacement?
The reporting process is simple and tailored to your needs. According to the General Terms and Conditions of Service Sales, you have two options
Email report (recommended)
The basis for estimating the delivery of spare parts is an inquiry sent electronically. In the email, please provide:
- Order number or invoice number (this will facilitate product identification in the system)
- Description of the problem or needed parts
- Photos of damaged elements (if applicable)
Phone report
You can also report the need for repair by phone. Our salesperson will guide you through the process and assist you throughout.
Standard and service execution time
We strive to keep the waiting time for repairs as short as possible. Depending on the scope of the repair, execution takes a maximum of 10 working days. This timeframe includes:
- Verification of the product’s condition
- Preparation of necessary parts
- Execution of the repair
- Quality control
For simpler repairs, such as replacing basic components, the execution time is significantly shorter.
What parts are available in the service?
Our spare parts warehouses are stocked with a comprehensive range of components for all types of MITKO products.
Pop-up tents
- Side panels (elements of the structure)
- Masts (vertical poles)
- Legs (supports of the structure)
- Locks (locking mechanisms)
- Connectors and assembly elements
- Roofs and walls in various colors and materials
Jehlan star tents
- Bases (foundation elements)
- Cranks (tensioning mechanisms)
- Tops (apex elements)
- Masts (support structure)
- Lifting line system for the mast
- Covers and walls
Dome tents
- Structure profiles (skeleton elements)
- Crossbars (structural reinforcements)
- Hub (central element of the dome)
- Mast (central pole)
- Feet (mounting elements)
- Dome covers
Umbrellas
- Ribs (umbrella ribs)
- Masts (central structure)
- Bases (mounting systems)
- Opening mechanisms
- Covers in various colors
For all products
- Roofs in various colors and weights
- Full walls and walls with windows
- Mounting elements and connectors
- Additional accessories
Guarantee of compatibility and originality of components
All spare parts offered by MITKO service are covered by a 100% compatibility guarantee. This means that each element fits perfectly to your product and ensures full functionality.
We use original components manufactured by MITKO in Wodzisław Śląski. They guarantee identical technical parameters as the replaced parts and full compliance with the original construction.
In rare cases where original parts are temporarily unavailable, we offer substitutes also produced by MITKO. An example could be ribs for the Mitkotent Classic tent, which maintain all the parameters of the original components.
All substitutes undergo rigorous compatibility testing and are covered by the same warranty as original parts.
Ordering parts procedure – step by step
Step 1: Reporting the need
Contact us via email or phone. It is best if you provide the order or invoice number – this will allow us to quickly locate your order in the system and accurately select the parts.
Step 2: Verification of the report
Our salesperson will check all the data and identify the model and specifications of your product. If additional information is needed, we will contact you to clarify the details.
Step 3: Preparing the offer
After gathering all the information, we prepare a personalized offer for spare parts. The offer includes:
- Detailed description of the parts
- Prices of individual components
- Estimated execution time
- Delivery conditions
Step 4: Acceptance and order
After accepting the estimate, we issue an official order according to our procedure. You will receive it electronically along with a proforma for payment (if applicable).
Step 5: Order execution
After accepting and paying for the order, we forward it for execution. The order goes into production with the appropriate description on the production annex, ensuring precise execution.
Why use MITKO’s post-warranty service?
Time and cost savings
With the availability of original parts, you do not need to invest in purchasing new equipment. Replacing necessary components is more economical.
Quality assurance
All parts come directly from the manufacturer – MITKO, which guarantees the preservation of the original technical and aesthetic parameters of your product.
Professional support
Our experts have complete knowledge of MITKO products and will assist you in every situation – from diagnosing the problem to selecting the right parts.
Long-term investment protection
A 10-year guarantee of parts availability is a unique standard in the market that secures your investment for many years ahead.
Take advantage of MITKO’s professional service
Don’t wait for a minor defect to turn into a major failure. With our post-warranty service, you can quickly and effectively restore your equipment to full functionality.
Contact us and see how simple the repair process for MITKO products can be. Our experience and commitment guarantee that your tent or umbrella will serve you for years to come in unchanged quality.
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