Production

FRAMES OF OUR OWN DESIGN

Our own ironworks gives us independence and ensures continuity of production of tent frames and flag masts. This enables us to modernize our tent models and introduce new technology. Constructions of our tents are copyrighted and unique solutions from Mitko.

PROVEN MATERIALS

A special selection of fibres which are controlled before packaging makes we use for the production only proven and defect-free textiles.

Fabrics we use in the production process are tested for water resistance, fire resistance according to DIN 4102-B1, manufacturing defects, stretchiness and resistance to UV radiation (according to DIN 16525 and the wool scale).

The term lightfastness should be understood as their resistance to light, without direct impact of atmospheric conditions.

Resistance of polyester fabrics to UV radiation in the wool scale is 4-5. Resistance of dye-sublimation print to UV radiation in the wool scale is 6-7.

Printing house

We have our own digital and screen printing house. We specialise in dye-sublimation printing. The experience gained in this field over the last seven years let us print the whole surface of tents, umbrellas and flags.

We use only proven inks compatible with the requirements of OEKO-TEX Standard 100

QUALITY CONTROL

Each product before sending is minutely controlled and then carefully packed. We make every effort to deliver every order on time. This is why our products are sent only with reliable courier companies.

Information about the status of the shipment is immediately sent to customers electronically by e-mail and as SMS alerts.

Delivery

OUR COURIER COMPANIES

Każdy produkt przed wysłaniem jest drobiazgowo kontrolowany, a potem starannie pakowany. Dokładamy również wszelkich starań, by terminowo dostarczyć każde zamówienie. Dlatego nasze produkty wysyłamy tylko sprawdzonymi firmami kurierskimi. Na zamówienie klienta odbiór towaru zlecamy wybranej firmie spedycyjnej. Dostawa jest realizowana zgodnie z regułą EXW Wodzisław Śląski (Incoterms 2010).

Informacje o statusie przesyłki są przesyłane klientom drogą elektroniczną. Następnego dnia po nadaniu przesyłki otrzymasz mailem numer listu przewozowego oraz link do strony przedstawiającej status paczki.

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Check the contents of the shipment

Please check the contents of the shipment in the presence of the courier. Complaints relating to the shipment damage during shipping will be considered only upon presentation of a damage report, confirmed by the shipping carrier.

In case of loss of the shipment, our company will submit a claim to the carrier. If you make a pre-payment by bank transfer, we will refund the amount paid after the consideration of the complaint by the carrier and receiving from it a compensation for the lost shipment.

Personal collection

Come to Mitko

Please note that only personal collection of the goods guarantees the timely delivery. Ordered items can be picked up from our office from Monday to Friday, from 8.00 am to 3.00 pm.

MITKO Sp. z o.o.
Osiedle 1 Maja 16G
44-304 Wodzisław Śląski
Phone no. 32 444 66 16

Service

As part of after-sales service, we offer:

  • full after-warranty service
  • access to all spare parts in accordance with the technical documentation
  • assistance from a technologist while picking the appropriate components
  • periodic inspections and running repairs in our company

Please remember that only original components for Mitko tents guarantee their efficient use in the future.